Description

Job Title: Manager Event Services Exemption Status/Test: Exempt Reports to: Curtis Culwell Center Director Date Revised: May 2025 Dept. /School: Curtis Culwell Center Pay Grade: 103 Manages all aspects of arena events and other Curtis Culwell Center events, from advanced planning stages through the end of the event. Ensures timely, customer-friendly, and efficient provision of services such as event planning, budget review, facility and staffing needs assessment, stagehands for arena shows, and securing related supplementary services (catering, housekeeping, parking, security, and technology). Works flexibly, including evenings, weekends, and holidays, and must be present and active for all arena show days. Serves as Manager on duty per established rotation. Coordinate with the manager on duty, training, and assignments for other events. Interacts professionally with all internal and external customers using strong interpersonal skills. Qualifications: Education/Certification: ? Bachelor’s degree in a related field Experience: ? Minimum of three (3) years of experience in Marketing, Public Relations, Event Coordinating, or a related field ? Experience in an Arena or Convention Center setting is preferred ? Minimum of one (1) year of supervisory experience preferred Special Knowledge/Skills: ? Knowledge of customer service best practices ? Strong interpersonal, communication, and organizational skills, with proven ability to multitask in a fast-paced environment ? Ability to communicate effectively with clients, identify event/facility needs, and determine optimal solutions to their concerns ? Ability to recognize and resolve problems quickly ? Knowledge of crowd management staffing ? Familiarity with OSHA requirements; knowledge of fire and public safety regulations, and relevant federal, state, and local regulations ? Ability to work a flexible schedule, including nights, weekends, and holidays as needed ? Proficient in the use of word processing and spreadsheet software ? Major Responsibilities and Duties: Performance Effectiveness 1. Utilizes event information from the sales department and clients to coordinate all aspects of appropriate event service delivery. 2. Consult with users, promoters, convention representatives, and others concerning physical set-up needs and requirements for assigned areas. 3. Initiates a detailed event order or function sheet to be distributed promptly to inform all staff, service providers, and clients of each event's operational details, services, and logistics. 4. Establishes short- and long-term guides on each event for staff and service providers for current and future reference. 5. Implements and administers customer service standards and all policies and procedures of the Curtis Culwell Center. 6. Coordinates multiple events, move-in/out times, and custodial services; oversees equipment availability and usage; coordinates other activities related to all events. 7. Inspects facilities to ensure they are being maintained properly for events. 8. Implements and administers the catering policies to ensure compliance and consistent and efficient delivery of event services. 9. Recommends necessary actions to the Director to maximize customer satisfaction and encourage repeat business for the center. 10. Ability to demonstrate excellent communication, supervisory, and leadership skills 11. Ability to independently analyze conditions and problems and take appropriate action 12. Ability to work in a fast-paced environment and a highly responsible position 13. Ability to express self clearly and concisely, orally and in writing 14. Ability to interact and communicate well with the public. 15. Neat and professional in appearance and expression. Personal Effectiveness 16. Displays professionalism in dealing with students, parents, staff, and facility users. 17. Approach problem-solving tactfully with directness and integrity. 18. Exerts a positive influence and works in harmony with associates. 19. Responds to suggestions for improvement positively. 20. Displays self-control and tact. 21. Must display good attendance and punctuality. 22. Maintains a professional appearance. 23. Is mentally alert and physically able to perform job functions. 24. Provides care and protection for school property. Professional Effectiveness 25. Manifests support for and compliance with the philosophy, objectives, policies, and procedures of the Curtis Culwell Center and Garland ISD. 26. Follows the Curtis Culwell Center policies about the individual assignment.

Job ID

58925

Job Title

Manager Event Services

Start Date

08/04/2025

Salary Range

$67000.00 - $80200.00

Job Location

Garland TX United States

Contact Information

Name & Title

Troy E Thorn, CVP

Phone Number

(972) 487-4718

Email

tthorn2@garlandisd.net 

Best Method of Contact

EMAIL